Instalation is simple - you get a Symantec downloader. The portals are in Symantec logo (Symantec cloud) and it seems Symantec will soon take what currently MessageLabs does. The other one is for installing and managing the endpoints (technical one). One of them is for the support, contracts and contacts parts. So you receive something like username and you must create a password for accessing 2 different web portals. After waiting for 2.5 business days, at the end I got all the information (access to the web portal, instructions, etc) to be able to test SHEP. Finally, she forwarded it to someone else to approve my wish to test the product. I had to sign in (in writing) something like a contract on behalf of our company, then scan the document and then return it to the lady. After 3 attempts to get a trial, I contacted their chat support, then another lady exchanged few emails with me. You have to fill in a form to Message Labs with details and hope someone contacts you. Although this is fully Symantec product, it is still being sold, marketted and supported by Message Labs (a company recently aquired by Symantec). SHEP supports XP and above - both servers and workstations).įirst, the procedure of getting even a trial version for this is big pain in the ***. I requested 30 day trial for 10 computers (servers and/or workstations). I just had the chance to test this new small business product and decided to share my opinion with you.
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